Shipping & Delivery

PharoSpine Shipping Policy

At PharoSpine, we are committed to ensuring that your shopping experience is smooth, convenient, and hassle-free. Below are the details of our shipping policy:

Order Processing:

  • Orders are processed within 1-2 business days after receiving your order confirmation email.
  • Orders placed after 3 PM on Fridays or over the weekend will be processed the next business day.

Shipping Rates and Delivery Estimates:

  • Shipping rates and delivery times will be calculated at checkout based on your location.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

International Shipping:

  • We currently ship to select international locations.
  • Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24-48 hours.

Shipping Address:

  • Please ensure that all shipping information is correct. If you have made an error in your shipping address, please contact us as soon as possible.
  • PharoSpine is not responsible for lost or misdelivered packages due to incorrect address information provided by the customer.

Delivery Issues:

  • If you experience any issues with your delivery, please contact our customer service team at info@pharospine.comfor assistance.
  • For any packages lost in transit, we will provide a replacement or a full refund after a thorough investigation.

Holidays and Peak Periods:

  • Please note that we receive an influx of orders in holidays, therefore shipping times may be extended during holidays and peak periods. We recommend placing your orders in advance during these times to ensure timely delivery.

Thank you for choosing PharoSpine. We appreciate your business and look forward to serving you.

For any questions or concerns regarding our shipping policy, please contact us at info@pharospine.com.